Loyalty Program
Every purchase is twice as rewarding!
Earn valuable points with every purchase:
€1 = 1 point
Easily redeem your collected points for attractive rewards, exclusive benefits and special surprises.
Congratulations!
Your Coupon Code is:
You can find your coupon codes under 'My Coupons'.
Our loyalty programme rewards you for your purchases and activities in our online shop. You collect points that you can easily exchange for vouchers.
You receive 1 point for every euro or part thereof spent per item (excluding shipping costs).
Example: An item costing €129.90 = 130 points.
Yes, you receive 10 bonus points when you create a customer account.
Your collected points are valid for a maximum of 1 year, provided you don't earn any additional points or make another purchase during this period.
If you make another purchase or collect additional points within this year, the validity of your points is automatically extended by another year.
This gives you plenty of time to redeem your points and benefit from attractive vouchers!
You can exchange your points for various vouchers, such as discount vouchers or free-shipping vouchers.
The number of points required varies depending on the voucher. You can find details of the currently available vouchers and the number of points required here.
You can exchange your points for vouchers. You can then easily redeem your voucher at checkout in our online shop.
Yes, some of our vouchers give you free shipping.
You can view your current points balance in your customer account.
After your purchase, your points are initially displayed as “pending”. After 45 days, they become active and can be exchanged for vouchers. This period covers the cancellation period plus the processing time for returns. Once your points have been activated, you can redeem them.
No, you don't receive bonus points for returned items.
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JOSEF SEIBEL Loyalty Program – Terms of Participation
1. Legal basis
When you create a JOSEF SEIBEL online shop profile, you enter into an agreement with JOSEF SEIBEL Schuhfabrik GmbH, which operates the JOSEF SEIBEL Loyalty Program. These Terms of Participation govern the use of your online shop profile and all associated services, offers and activities (hereinafter referred to as “Benefits”).
Changes to the Loyalty Program or these Terms of Participation will be published on our website. If any changes result in legal or financial disadvantages for you, we will inform you at least six weeks in advance. If you continue to use your profile after this period has expired, this will be deemed acceptance of the changes. You can have your profile deleted at any time by contacting us at shop@josef-seibel.de with the subject line “Delete profile”.
2. Contact
If you have any feedback or questions, you can contact our customer service at any time.
3. Your JOSEF SEIBEL online shop profile
Anyone aged 18 or over can create a JOSEF SEIBEL online shop profile. You are responsible for all activities carried out through your profile. To participate in the Loyalty Program, you must be at least 18 years old, reside in Germany and have a valid email address.
You may only maintain one profile, and it is personal and non-transferable. Use of the profile is free of charge. Please keep your contact details up to date and your password confidential. Further information on how we process your data can be found in our Privacy Policy.
4. Benefits and vouchers
As a member of the JOSEF SEIBEL Loyalty Program, you benefit from voucher promotions and bonus points. Log in to your profile using your email address and password to access these benefits.
a) Earning points
You earn points for purchases and certain activities. You receive one point for every euro or part thereof spent on purchases (excluding shipping costs).
You can find all information about changes to your points balance in your profile on our website. Points credited for items that are subsequently returned, including partial returns, will be deducted from your points balance. Points cannot be transferred to third parties, are non-refundable and are valid for 12 months from the date they are credited.
b) Redeeming points
Once you have collected enough points, the vouchers available to you will be displayed in your profile. Select your voucher; it is valid for 12 months and can generally only be used once.
c) Available vouchers
Available vouchers may include, for example, free or discounted delivery or discounts on the JOSEF SEIBEL range. Available vouchers may change depending on availability.
d) In the event of death
Points will be transferred to the heir of the profile holder, provided that the heir contacts us within six months and can provide proof of their status as heir.
5. Termination
If you breach these JOSEF SEIBEL Terms of Participation or there are indications that you have done so, we have the right to terminate your JOSEF SEIBEL Loyalty Program membership.
We are entitled, at our discretion, to terminate your JOSEF SEIBEL Loyalty Program membership with immediate effect if we have reason to believe that you have provided false information, violated these Terms of Participation or applicable laws, or if your JOSEF SEIBEL profile has been inactive for more than three years.
By inactivity, we mean that you have not interacted with the JOSEF SEIBEL online shop, including logging into your profile, opening our emails or making registered purchases. We will notify you by email of the termination of your JOSEF SEIBEL Loyalty Program membership.
If you breach these JOSEF SEIBEL Loyalty Program Terms of Participation, we also reserve the right to cancel any vouchers, points or other membership benefits you have received. A breach includes, in particular, misuse or manipulation of the collection or redemption of vouchers in the JOSEF SEIBEL online shop.
6. Leaving the program
If you wish to leave the program, you can ask us to delete your profile.
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